Returns & Exchanges
At Glow Fish Studios, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Authorization number.
Prepare the Package
Ensure the items are in their original condition and packaging, then securely pack them with the provided return label or shipping address.
Ship the Item
Drop off your package at the designated carrier location and keep your tracking number for reference until the return is processed.
Receive Refund or Exchange
Once we inspect your returned items, we will process your refund to the original payment method or ship out your requested exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing